Postal Address: Allt A Bhainne; Glenrinnes; Moray; AB55 4DB; Scotland (UK)
Telephone: + 44 (0)1340 821557 (this is my preferred number)
Bookings can be made directly and instantly via the booking calendar on this website. On payment of any deposits you are deemed to have read, understood and agreed to the following booking policies. We reserve the right to decline accommodation and to demand the immediate departure of any persons not complying with these conditions.
The full booking balance must be paid 40 days before arrival and in the case of last minute bookings on reservation. A full refund is given for cancellations up to 40 days prior to your arrival date; cancellations closer to the arrival date will not be refunded unless the property is re-let for the same rental period.
Arrival time is from 3pm and departure before 10am to allow for same day changeovers.
We expect a considerate demeanour towards the neighbours. We do not host stag/hen parties. The cottages should be treated with respect and left clean and tidy. Any breakages should be replaced & reported to the owner. Should deep cleaning be required, you may be charged extra. The owners/managers should be able to enter at any time to carry out repairs and access the garden for maintenance.
You should not exceed the stated levels of occupancy.
All areas in the cottages are non-smoking; we reserve the right to charge anyone a deep cleaning fee if they have smoked in the house.
Well behaved dogs are welcome but must be kept on the hard flooring downstairs. Any fouling in the garden must be cleaned up. Dogs must never be left alone in the property.
We accept no responsibility for any injury or loss on the premises.
We look forward to welcoming you as our guests.
Should you prefer to book through a booking agency, you can find 'Aberlour Bolthole' & 'Aberlour Retreat' on Airbnb (who will charge you a variable booking fee between 6%-12%), Tripadvisor's 'holidaylettings' (who will charge you a variable booking fee between 8%-14,5%) & bookings.com (who will charge you a variable booking fee around 14%).
It is the continuing policy of the business to ensure, so far as is reasonably practicable, the health, safety and welfare of all its employees and others such as members of the public, contractors and visitors who may be affected by our business operations.
The discharge of these duties will be given at least equal priority to those of other objectives for commercial success and customer service.
The business aims to provide and maintain throughout all of its operations the highest practical health and safety standards in accordance with all relevant legal requirements and guidance.
The Manager through the delegated duties of the team has the ultimate responsibility for ensuring the health and safety of all employees and others who may be affected by business' operations.
While the management of the business will do all that is within its powers to ensure the health and safety of its employees, it is also recognised that each and every individual associated with the business must fulfil their own obligations under the law to look after the health and safety of themselves and those who work with them as well as our guests.
Health and safety management is a key line managers responsibility. Line managers are charged with taking ownership of health and safety management, for ensuring that is an integral part of how they and their department operates and accepting that it is a core part of the general management function.
It is the duty of each employee to take reasonable care of their own and other people’s welfare and to report any situation which may pose a threat to the wellbeing of any other person.
The primary objectives of this policy are;
This policy will be regular reviewed or as and when new legislation and or guidance dictates it is otherwise necessary. Where required from the above, updates will be made.